FAQ

How can I partially submit the form

How can I find form entries submitted by specific user and date?

Where can I download the mobile app for my iPhone / Android?

What devices can I use to capture mobile forms offline?

Why I am able to update record on Salesforce but other users can not?

Can I create a Salesforce Offline Quote capture form with Formyoula?

Data Security and Privacy

Is it possible to pre-fill as Text element in formyoula with a value from Salesforce that is a formula type field?

Does your “kiosk mode” lock down the computer or do we need separate software to lock down the machine?

Are there certain limits in regards to the number of entries (example 100 entries per day or user)?

PNG Image is coming with a black background in the Graphic Element of the Form

Common reasons for GEO Location not being recorded.

Is there anything I need to do after we refresh our Salesforce Sandbox instance?

How can I view a list of user last login date?

Refund Policy

How many form pages and fields can I create?

What is a Formyoula license and who needs to be licensed?

Can I see who made changes to form or connection?

Where can I see an Audit Trail of my form updates?

How do I know which fields need to be mapped to Salesforce?

Can we use Formyoula to export directly to a PDF rather than entering data into Salesforce?

I am unable to scroll within the forms when I am in landscape mode using the iOS app on an iPad. How can I fix this?

How can I recover archived forms?

Which versions of web browsers do you support?

How often do you push updates to the software? Will there be any interruptions in our service during these updates?

Is there a limit to the number of form templates that we can have?

Does our data ever leave the device on which it is entered?

If we need support, whom will we contact and what is your typical response time?

Can I redirect users to a different web site or app after the form is submitted?

How can I prefill forms with information from Salesforce?

How can I take ownership of a form created by another user?

Do you keep a backup of all data passed through Formyoula?

What type of encryption is used for the data you house?

What is Salesforce Connection Sequence?

Why new Salesforce Leads are not assigned to the users who created them?

Are there any limits to how many form entries we can capture?

Can I get all failed entries that were not created on the Salesforce?

How does your pricing model work?

Is it possible to know what was the device and OS version that captured the form entry?

Is there anyway to make the text appears longer for a field label?

How would you go about handling Initials in a form?

When viewing recent form entries, is it possible to add some sorting capabilities?

Do you support formula fields?

Is it possible to “add controlling field” linked to a “page”?

Does Formyoula support other languages besides English?

Does this forms app has a Spanish version?

What are the "sign in" options for users to use the mobile forms app?

I am having trouble getting "Display Additional Fields" to work on a contact look-up. What might be the reason?

What happens to any form that we submitted that isn’t coming through to our Salesforce records?

How do I download all collected entries and import in to Excel?

Can a user view submitted form data through a mobile application on their mobile device?

Can I fill out my Formyoula forms using a web browser?

Can I update existing records in Salesforce?

What kind of Salesforce object can I work with? Does it work with custom objects?

Is the data securely captured offline and the transmission to Salesforce encrypted?

What are the supported Salesforce editions?

Can I pay every year / annually, instead of every month?

Is there a contract?

Do you have special discounts for nonprofits?

Can I get an invoice for the charge?

How do I cancel my account?

Can I submit a purchase order or pay by invoice?

How will I be billed?

Can I try this service risk-free?

How much does it cost?

What if I want to suggest a new feature or improvement?

Do you have documentation or a Knowledge Base?

How can I get more help?

Do you provide phone support?

Do you support non-Latin character sets (e.g. Greek, Cyrillic, Arabic, Hebrew, kanji)?

What is your retention policy? Is my data deleted when I cancel my account?

Do you keep backups?

Who owns the data collected on our behalf? Are you selling it to anyone?

Can the person who submits the form receive a confirmation email?

Who is using Formyoula?

Can I use your processing service with my own forms or do I have to use the Form Builder?

Can I use Chatter Free users with Formyoula?

What Mobile Devices and OS Versions are Supported/Recommended by Formyoula?

Can I add e-signatures to forms?

What if my users don't have access to objects on Salesforce?

What are your working hours?

What is this website link when installing app from Salesforce AppExchange?

Do you provide tiered pricing?

Do you provide Non Profit Discounts on Licences?