In this guide, we will explain how to troubleshoot some of the most common Salesforce record errors.
- Error: Entity is deleted.
Reason: This error means that the record in Salesforce has been deleted.
Troubleshoot: Please make sure that you are using a valid/existing record from Salesforce.
- Error: Session expired or invalid.
Reason: This error can be generated if any changes are made to the user profile in Salesforce.
Troubleshoot: Please sign out and sign back into Formyoula to restart the session.
Please make sure that you have synced all the data from the mobile device before signing out!
- Error: Campaign ID: id value of incorrect type or Campaign ID is null.
Reason: Either the Campaign ID is missing or the ID value is incorrect.
Troubleshoot: Please make sure that you are using the correct Campaign ID and that the user submitting the form entry is using the latest version of the form.
- Error: Required fields are missing.
Reason: This error is generated because required fields are missing.
Troubleshoot: Please make sure that you have mapped all the required fields on the Salesforce connection page.
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